Shipping & Returns

Shipping: Once shipped, Nine 16 is not responsible for any lost, damaged, or stolen packages. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout and through Paypal. Typically, shipping labels are printed in batches, so your label may show a delay in shipment details. Receiving a shipment notification does NOT mean your order has been shipped, but that the label has been created. Please contact your local post office regarding any issues after the order has been shipped, and tracking info has updated. Any lost or damaged packages are up to the buyer/customer to file a claim with USPS. 


Returns + Exchanges: At this time, all our products are FINAL SALE. The only exception is if there is damage or an issue on Nine 16's end. This will be determined through conversation after you've received your order.